Sense

Many of us were mystified to hear the story of the man who died of a heart attack outside a hospital.

My friend KM outlined a story of a similar kind in his blog (http://drkmchow.blogspot.com/2008/12/ugly.html); he was certainly right in saying that it was a tragic story because of headless adherence to a guideline.

On a second thought, however, the remedy may be tricky.

Of course it is dead simple if the staff could exercise common sense. Nonetheless, as a previous professor of medicine over the other side of the harbour said, "Common sense is not common." To go one step further, if a particular staff is in possession of such an extraordinary talent of having common sense, he should be promoted to a more important position than staying as a receptionist.

Therefore, don't yell at people who blindly follow guideline. You wouldn't shout to an automatic ticket machine because it doesn't comprehen your logical argument, would you ?

You should kick its ass.